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Frequently Asked Questions
We do not have a minimum order threshold for online purchases , You are welcome to purchase whatever your heart desires in whatever quantities, However only purchases over BWP100 qualify for free delivery.
Novo Foodco will take every care to ensure timeous , efficient delivery of all orders and will make every effort to meet all reasonable requests to enhance delivery experience.
Orders will typically be delivered on the next business day from payment subject to meeting payment cut off times . Express deliveries will be dispatched on same day , again subject to meeting payment cut off times
In the unlikely event customer receives incorrect order or there are items missing , customer is advised to alert delivery personnel of the anomaly and additionally log a query with a customer service representative on WhatsApp/email/call